PROCONTROL · INFORMATION
Sales and Service Terms
The essentials, from product selection and ordering to delivery and technical support.
This page provides general information; it does not replace transaction-specific quotations, contracts or required pre-contract information. It explains the general framework for ProControl's industrial automation products, technical support and authorised account areas.
01 · Product selection and technical suitability
Before ordering, check the product code, model, electrical ratings, communication protocol and required accessories together. If your application needs a compatibility assessment, share its operating conditions with our technical team.
Installation and commissioning should be performed by competent personnel, following product documentation and applicable safety requirements. This guidance does not remove obligations to supply products conforming to their stated characteristics.
02 · Quotations, orders and dealer transactions
Adding products to a basket or creating a quotation draft does not, by itself, complete an order. Follow the transaction status in your account and the confirmation sent to you.
A dealer's purchase for its own company is separate from a quotation prepared for an assigned customer. A customer quotation awaiting central approval should not be treated as an approved sale. Only perform actions within the permissions assigned to your account.
03 · Prices, payment and delivery
The products and quantities, currency, taxes, any discounts, carriage charges and payment terms are shown or communicated in writing for each transaction. Check these details before final confirmation.
General catalogue information is not a fixed stock or delivery-time commitment for every model; the arrangements communicated for the relevant order apply. Information will be provided if an issue affects delivery. Mandatory statutory rights remain unaffected.
04 · Service and after-sales support
When requesting technical support, provide the product/model code, serial number if available, a fault description and photographs that help the assessment. Where your account provides portal access, you can follow the request and service stages in its record.
Work that may incur a charge follows the relevant assessment and approval process for its scope and cost. Warranty assessment depends on the product documentation, the nature of the fault and applicable law; no single warranty or repair period is assumed for all products.
05 · Returns and notifications
Contact us with the order or service reference for a return, missing or incorrect delivery, or fault. Photographs and any carrier record can assist with transport-damage assessment; their absence does not automatically extinguish statutory rights. Requests are assessed according to their nature, the transaction terms and applicable law.
06 · Consumer transactions and statutory rights
Statutory consumer rights apply to transactions for non-business, non-professional purposes. Subject to statutory exceptions, distance sales carry a 14-day right to withdraw without giving a reason or paying a penalty. This page cannot restrict pre-contract information, defective-goods/services, refund or remedy rights. Required transaction-specific information must be provided separately; this general page does not replace it.
07 · Account security and contact
Do not share account credentials. Upload only documents needed for the transaction and which you are authorised to share. Report suspected unauthorised access or discrepancies in your records. Use the channels below for requests and complaints; contacting us first is not a condition for exercising statutory remedies.
ProControl Elektrik Otomasyon Makine İthalat ve İhracat Ltd. Şti.
Çavuşoğlu Mahallesi, Seddülbahir Caddesi No:11/A, 34873 Kartal, İstanbul, Türkiye
Contact usUpdates to this page do not automatically change the terms of transactions already concluded.